Frequently Asked Questions
Ordering & payment
How do I pay?
Nothing is paid on this website. When we confirm your order on WhatsApp, we'll share the payment details with you (bank transfer).
Do I need an account to order?
No. You can check out as a guest with just your name, email, phone and address. An account is handy if you'd like to see all your orders in one place and check out faster next time.
What happens after I place an order?
You'll get a confirmation email straight away, and we'll take you to WhatsApp with your order details ready to send. A member of our team confirms every order personally before it's dispatched.
What does "price on request" mean?
Some pieces depend on the leather or customisation you choose. You can still order them — we'll agree the final price with you on WhatsApp before anything is sent, so you only pay once you're happy.
Can I personalise a wallet?
Yes. Pick any add-ons on the product page, or tap Other and tell us what you'd like. For name engraving, send us the name on WhatsApp and we'll sort it out with you. For anything else — a special colour or a corporate gift — message us on WhatsApp.
Delivery
How long does delivery take?
You'll get the exact dispatch date when you confirm your order with us on WhatsApp.
How much is delivery?
Delivery costs LKR 400 - 550. We confirm the exact amount with your order on WhatsApp.
How do I track my order?
Use the link in your confirmation email, visit Track Your Order with your order number and email, or open My Account if you have one. We'll also email you when your order is confirmed, on its way and delivered.
Do you deliver outside Sri Lanka?
For orders from abroad, feel free to message us on WhatsApp.
Changes & care
Can I cancel my order?
Yes — until we confirm it, you can cancel yourself with the Cancel order button on your order page. After that, message us on WhatsApp and we'll do our best to help.
How do I care for my leather wallet?
Keep it away from long periods of direct sun and heat, wipe spills with a soft dry cloth, and let it dry naturally if it gets wet. A little leather conditioner every few months keeps it supple. Good leather darkens and softens with use — that patina is part of its charm.
Why does my wallet look slightly different from the photo?
Each piece is handcrafted from natural leather, so grain and tone vary a little from piece to piece, and screens show colours differently. These variations are natural, not faults.
Your account
I forgot my password.
Use Forgot password on the login page. We'll email you a link to choose a new one (it works for 30 minutes).
How do I stop the newsletter?
Every newsletter email has an Unsubscribe link at the bottom. One click and you're off the list.